Soloriyo is committed to provide customers with the quality solar equipment and exceptional service. The Soloriyo team understands that purchasing components is a significant investment. To maintain safety, integrity and reliability of our products, Soloriyo has established an strict return policy for electrical equipment.

Soloriyo kindly asks all customers to read this policy before making a purchase. By completing a transaction on Soloriyo’s website, the customer agrees to the terms outlined below.

Term 1: Strict No‑Return Policy on Electrical Products

Because solar energy systems are sensitive and are considered to be highly technical, Soloriyo does not accept returns, exchanges or refunds for any products once they have been sold or shipped to the customer.

This policy applies but not limited to:

• Solar Panels and Photovoltaic Modules

• Solar Inverters (On‑Grid, Off‑Grid and Hybrid)

• Solar and Lithium Batteries

• Charge Controllers

• Cables, Connectors and Electrical Accessories

Why does Soloriyo enforce this policy?

When electrical equipment leaves Soloriyo’s warehouse, Soloriyo cannot guarantee the conditions under which the item has been stored, handled or transported by the customer. Electrical components are highly vulnerable to hidden damage caused by handling, moisture, static electricity or incorrect installation. To guarantee that every customer receives a brand‑new, factory‑sealed and 100 % in good condition product, Soloriyo cannot restock or resell any electrical item that has left Soloriyo’s possession.

Term 2: Order Cancellations

If a customer wishes to cancel an order, the cancellation may be made only before the item has been dispatched from Soloriyo’s warehouse. Once the order has been shipped and a tracking number has been issued, the sale is final. At such point, Soloriyo’s no‑return policy applies to the product(s). Any cancellation before shipping may be subject to payment gateway processing fees.

Term 3: Damaged or Defective on Arrival (DOA)

Soloriyo enforces a no‑return policy but stands firmly behind the quality of its products. Soloriyo must be notified of any shipping damages or manufacturing defect (DOA) within 24 to 48 hours after delivery.

If a customer receives a product that is physically damaged or defective the customer should:

• Inspect immediately: The customer must inspect all packages upon delivery before signing the carrier’s receipt.

• Document the damage: The customer should take photos of the damaged packaging and the product.

• Contact Soloriyo: The customer should email Soloriyo’s support team with the order number and the photos.

• Resolution: If the damage is verified to have occurred during transit or's a confirmed manufacturer defect, Soloriyo will coordinate with the manufacturer to repair, replace or provide a warranty credit. If the damage is determined to have occurred after delivery or due to customer mishandling Soloriyo cannot offer a replacement.

Term 4: Manufacturer Warranties

Soloriyo does not offer returns or refunds but every electrical product sold by Soloriyo is covered by its manufacturer warranty, which can range from 1 to 5 years depending on the brand and product.

If a product fails after installation because of a manufacturing defect, Soloriyo will assist the customer in filing the warranty claim with the manufacturer. The customer should note that the manufacturer has authority over all warranty approvals and that shipping costs for warranty claims may be the responsibility of the customer.

Term 5: Incorrect Items Shipped

If Soloriyo ships an item the customer should contact Soloriyo within 48 hours. Soloriyo will arrange for the correct item to be shipped to the customer at no cost and Soloriyo will provide instructions for returning the incorrect item in its original packaging.